well hell, let's get started.

This my inaugural blog I have decided to dedicate to the unmasking the corporate executives who seem to feel that their time is so precious that they dare not make their business (not their personal, their business) contact information available to the public, a public that generally includes disgruntled customers (like me) who would like to share their dissatisfaction with said masked managers.

Let's start with fido, or fido.ca or fidomobile.ca, a cell phone company in Canada who appears to not have any corporate contact information at all. It's sort of general knowledge that Fido is located in Montreal, area code 514. But it has no business listing in the phone book. Their website suggests that you FAX any suggestions or comments to them. (Fax? a high tech cell phone company? Shirley, you jest.)

Do I smell obfuscation? Lip service that's cheaper than customer service?

Have a customer service concern? Well, if the front line reps stonewall you with a barrage of "can't, impossible, not available, not possible...." then don't even think about ratcheting things up a notch or two to try to have your two cents heard. Their "coaches" (there are no supervisors) "don't take this kind of call".

Nor do their bosses.
So, can you give me the e-mail address or telephone number of Fadel Chbihna, the fellow (I presume) whose name is scribed above the title "VP, Customer Relations" on the last promotional mailing I dug out of the pile on my desk. Neither Fred not Fai have any idea how one would contact this person. so, forgedaboutit.

Unless you are prepared to dig. Which I am. My investigation is in progess but is progressing nicely. Mr. Chbihna it turns out is away on vacation until September 1. I hope to hear from him then.

Further details of my adventures with Fred and Fai will follow, in excruciating and certainly tedious and biased detail once I get them organised semi-coherently. (This is a blog afterall. I thought I was allowed to be sloppy.)

Anyone else have some reluctant corporate types they would like to help unmask?? I would love to hear from you.

Peter